Privacy Policy

Last Updated: July 17, 2026

1. Introduction

SYNERGY SUPPLY CN ("we", "us", or "our") respects and is committed to protecting your privacy. This Privacy Policy is designed to transparently explain how we collect, use, store, and disclose your personal information when you visit our website (the "Website").

This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Please read this policy carefully to understand how we handle your personal data.

2. Data Controller Information

Under the GDPR, the data controller for this website is:

If you have any questions about this Privacy Policy or your personal data, please contact us using the above details.

3. Personal Data We Collect

When you use our website or interact with us, we may collect the following categories of personal data:

Data Category	Specific Content	Method of Collection
Identity Information	Name, company name, job title	Provided by you via contact forms
Contact Information	Email address, phone number, WhatsApp/WeChat ID	Provided by you via contact forms
Inquiry Information	Product specifications, quantities, target markets	Provided by you via contact forms or email
Usage Data	IP address, browser type, OS, visit time, pages viewed, referrer URL	Automatically via cookies and analytics
Communication Records	Email correspondence between you and us	Automatically via email system

4. Purposes of Data Processing and Legal Bases

We process your personal data based on the following legal bases (GDPR Article 6):

Purpose of Processing	Legal Basis
Responding to your product inquiries and sourcing requests	Contract performance (Art. 6(1)(b))
Providing free sourcing services and factory vetting	Contract performance (Art. 6(1)(b))
Providing DG logistics solutions and quotations	Contract performance (Art. 6(1)(b))
Improving website experience and content	Legitimate interest (Art. 6(1)(f))
Sending marketing communications (if subscribed)	Consent (Art. 6(1)(a))
Fulfilling legal obligations (tax, customs)	Legal obligation (Art. 6(1)(c))

5. Data Sharing and Third-Party Disclosures

To deliver our services, we may share your personal data with:

• Logistics Partners: Shipping lines, customs brokers, warehousing providers
• Technical Service Providers: Website hosting, email services, analytics tools
• Legal & Regulatory Authorities: When required by law (customs declarations, tax compliance)

All third-party service providers are bound by strict data protection obligations.

6. International Data Transfers

As a China-based company, your personal data may be transferred to and stored in China. We ensure appropriate safeguards (e.g., EU Standard Contractual Clauses) when transferring data outside the EU.

7. Data Retention Periods

We retain your personal data only as long as necessary:

• Inquiry Records: 3 years from last contact
• Transaction Records: 7 years (tax/legal requirements)
• Marketing Records: Until consent withdrawal or unsubscription
• Cookie Data: Session to 2 years, depending on type

8. Your Data Subject Rights (GDPR)

You have the following rights under GDPR:

Right	Description
Right of Access	Confirm processing and obtain a copy of your data
Right to Rectification	Correct inaccurate or incomplete data
Right to Erasure	Request deletion under certain circumstances
Right to Restriction	Restrict processing under certain circumstances
Right to Data Portability	Receive data in a structured, machine-readable format
Right to Object	Object to processing based on legitimate interests
Right to Withdraw Consent	Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at info@synergysupplycn.com. We will respond within 30 days.

9. Data Security Measures

We implement appropriate technical and organizational measures:

• TLS encryption for data transmission
• Strict access controls and permission management
• Regular security assessments and vulnerability scanning
• Employee data protection training

10. Cookies and Tracking Technologies

This website uses cookies to enhance your browsing experience:

Cookie Category	Purpose	Consent Required
Necessary Cookies	Basic website functionality (page navigation)	No (exempt)
Analytics Cookies	Anonymous visitor statistics for optimization	Yes
Functional Cookies	Remember preferences for personalized experience	Yes

You can manage cookie preferences through our cookie consent banner or your browser settings.

11. Changes to This Privacy Policy

We may update this policy to reflect legal, technical, or business changes. Material changes will be notified via website announcement or email. The "Last Updated" date indicates the latest version.

12. Complaints

If you believe our processing violates GDPR, you have the right to lodge a complaint with your country's data protection supervisory authority.

13. Contact Us